Pathmonk Solution Conversions

Customer success

We are building a Customer Support team based on the idea of helping people with honesty. We believe in assisting customers efficiently and humbly while helping the rest of our company to understand our user base better.

Your mission as a Customer Support Specialist will be to test and reproduce customers’ Licensing issues, and ultimately help find them solutions. For that reason, you’ll have to be proactive but flexible, and empathic but candid. We genuinely believe in communicative people who can liaise with the rest of the company while showing the ability to maintain quality and performance, by keeping our pending issues in low numbers and the response time short.

We are strong believers of remote working and all of our culture and teams are set around that idea, if you enjoy to have a great work-life balance and like to work with a team of passionate people that love what they do, we will be happy to have you on board.

Ideal candidate

  • Is familiar with SaaS businesses and has experience providing solutions for complex support cases.
  • Demonstrates skill dealing with payments and refunds, along with the support cases derived from products like Licenses and Subscriptions.
  • Has superb communication skills and a natural willingness to help people.
  • Full language proficiency in English

Job Category: Customer success
Job Type: Full Time Part Time
Job Location: Dusseldorf

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