How to Reduce Hold Time and Increase Customer Satisfaction with FONOLO’s Cloud-Based Callbacks

Introduction

Have you ever wondered how you can improve your call center’s customer experience and reduce your operational costs? Then you don’t want to miss this episode of Pathmonk Presents. we have Daniela Puzzo, the vice president of marketing at FONOLO, a company that creates cloud-based callback solutions for call centers. Daniela describes how FONOLO works and how it can seamlessly replace hold time with a callback, regardless of the call center’s technology. Moreover,

Daniela reveals how FONOLO’s marketing team uses their website, content, and chatbot to attract, engage, and convert leads, and how they use AI to optimize their email marketing.