How Client Experience Impacts Customer Retention | Interview with Joe Brownill from Clientshare

How Client Experience Impacts Customer Retention Interview with Joe Brownill from Clientshare

It’s competitive out there and many solutions are offering competitive pricing and quality products and solutions, so how do you stand out? Client experience is driving retention and conversions and Clientshare helps you retain contracts, save time and improve customer satisfaction. We welcomed the Head of Demand Generation, Joe Brownill to help us understand their inception and who they serve. Joe dives into his view of the website as a demand generator and of course how they heighten their own client experience. Joe helps us understand his role at Clientshare and the role he plays in joining both sales and marketing into one lead-generating machine.

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Take The Next Step on Your Growth Journey

Growth Marketers in the show focus mostly on one of the three big problems. Increasing the number of leads, reducing the customer acquisition cost, or improving the lead quality – that’s why they are in growth in the first place. Reports from Gartner and real experience from the guests show that >70% of the buying journey is happening online.

The step-by-step Ebook guide below will help you to get started and analyze the digital buying journey on your website. Take this cheat sheet to accelerate revenue for your company. The buying process has changed, has your website experience?

 

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Read practical advice, best practices, and expert tips to help you become a master of your website's buying journey