Get More Sales with a Tailored Visitor Experience

The journey of a user trying to find the right course can be long. It can take 2-3 weeks or even up to 6 months to complete.

What we found that due to the price point of professional courses (they are not designed to be “throw away” products) people tend to spend quite a while researching, then they get in touch to make sure that they can trust. Then they think about it for some more time before eventually making the decision to go ahead (or go for a another course elsewhere). The process can take 2-3 weeks or even up to 6 months to complete.

In the journey of finding the right course providers people expect the business talking to them in a highly personalised way. They require an experience that is going to take into account their context, questions and needs while they are seeking the right course provider. A recent study run by Evergage showed clearly that personalisation is on the rise. Among some of the many benefits of delivering a personalised experience are and increased visitor engagement and increased conversion rates.

Most course provider websites that have some sort of lead generation in place, like forms or popups, so visitors can express interest in the course, make one of two types of mistakes:

  1. They blindly approach the visitor. They offer lead magnets and pop-ups that neglect their actual stage in their course research journey. So sales teams usually end up with low quality and unqualified leads from their website from pop ups that appear randomly and without context.
  2. They try to speak to everyone. Many course provider pages are static with generic call-to-actions, which means they are likely to miss the point of the visitors current concern. People want help that’s hyper-relevant to them in their current stage of their journey, especially when it’s a high stake decision (like a professional course undoubtedly is).

CourseMagnet creates dynamic and personalised call-to-actions for you. A call-to-action designed specifically for the visitors current stage in their journey that they’re more likely to act on, which means you’re going to get more leads for your courses.

People expect the business engaging with them in a personalised way

Personalised experiences across the journey of a course seeker hasn’t yet been easily accessible and not available on static web pages and generic pop-ups.

That has changed now and on top of that you also don’t need a huge amount of web traffic to see clear results. Let’s consider a small private academy that gets around 500-1000 website visitors a month to their website. Each visitors comes with their own set needs, questions, doubts and desires, searching the website for the right course. In most cases they are trying to figure out which of all the courses suit them best and if it works out with their time schedule. Each of these visitors could turn into a customer, especially if they felt understood, welcome and at the right place that offers the right course. So why not do your best to try to speak directly to each visitor?

Really good, really effective personalisation is going to take into account the context of the visitor who is seeking the course to and makes a series of slight adjustments in their experience.

To give them the right answers, insights and access to your sales team at the right time.

What’s your next step?

What areas are you looking to improve? Maybe you already have a lot of website visitors for your academy, you just need to increase the amount of calls that you have set up with prospective students? Or maybe you already have a large customer database. Can you upsell or cross-sell any additional courses?

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Author:
Lukas breathes design and UX. He takes care of revealing details in the User Journeys and applying latest UX paradigms to smooth the customer experience. His motto is to make the buyer experience awesome.