The Importance of Storytelling and Product Experience for the Online Buyer | Interview with Mari Luke from Accord

The Importance of Storytelling and Product Experience for the Online Buyer Interview with Mari Luke from Accord

Introduction

Buying SaaS products can involve varying onboarding processes with steps to take, best practices to note, and overall use and integration of a new solution. Depending on the product this can get complicated with back and forth emails, demos, and video calls so Accord has built a customer collaboration platform that builds repeatable sales and onboarding processes to hit growth targets. Head of Growth Mari Luke, helped us to better understand the problems they are solving and she dived into their successful inbound strategies. Mari gives us an overview of the role storytelling and product trials played in their Product Hunt launch and how it helped to guide and convert the online buyer.

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Growth Marketers in the show focus mostly on one of the three big problems. Increasing the number of leads, reducing the customer acquisition cost, or improving the lead quality – that’s why they are in growth in the first place. Reports from Gartner and real experience from the guests show that >70% of the buying journey is happening online.

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