Quantifying and qualifying human emotions and behaviors has seemed an impossible thought, but with AI and machine learning becoming smarter and more intuitive we have a new opportunity to gather data around humans and leverage it to improve the customer experience. Behavioral Signals transforms your customers’ experience with AI-Mediated Conversation (AI-MC) technology, automatically matching each customer to the best-suited agent using voice data and emotion AI. The CEO, Rana Gujral offers us more insight into their technology, who they serve, and how they improve their customer experience, retention, and satisfaction. He gives us an overview of their growth strategies while diving into his personal growth.
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Take The Next Step on Your Growth Journey
Growth Marketers in the show focus mostly on one of the three big problems. Increasing the number of leads, reducing the customer acquisition cost, or improving the lead quality – that’s why they are in growth in the first place. Reports from Gartner and real experience from the guests show that >70% of the buying journey is happening online.
The step-by-step Ebook guide below will help you to get started and analyze the digital buying journey on your website. Take this cheat sheet to accelerate revenue for your company. The buying process has changed, has your website experience?