AI Mediated Conversations can Improve Customer Experience & Retention | Interview with Rana Gujral from Behavioral Signals

AI Mediated Conversations can Improve Customer Experience & Retention Interview with Rana Gujral from Behavioral Signals

Quantifying and qualifying human emotions and behaviors has seemed an impossible thought, but with AI and machine learning becoming smarter and more intuitive we have a new opportunity to gather data around humans and leverage it to improve the customer experience. Behavioral Signals transforms your customers’ experience with AI-Mediated Conversation (AI-MC) technology, automatically matching each customer to the best-suited agent using voice data and emotion AI. The CEO, Rana Gujral offers us more insight into their technology, who they serve, and how they improve their customer experience, retention, and satisfaction. He gives us an overview of their growth strategies while diving into his personal growth.

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