Customer experience and service directly impact revenue. It is critical to prioritize customer support in order to influence business success and customer loyalty. Helping businesses deliver extraordinary customer experiences through conversation is Linc. Linc’s CX Automation platform built for retail powers an infinitely scalable digital workforce for real conversations that solve real problems for your customers. The VP of Marketing, Kristin Dorsey passionately dives into her love for better understanding and supporting customers. Providing us with an overview of how they connect with prospective customers, Kristin also dives into the future of their website and how they look to automate their own customer experience.
Take The Next Step on Your Growth Journey
Growth Marketers in the show focus mostly on one of the three big problems. Increasing the amount of leads, reducing the customer acquisition cost or improving the lead quality – that’s why they are in growth at the first place. Reports from Gartner & real experience from our guests show that >70% of the buying journey is happening online while the competition for leads online is increasing.
The step-by-step Ebook guide below will help you to get started & analyse the digital buying journey on your website. Take this cheat sheet to accelerate revenue for your company.